Financial hardship support from telcos missing the mark for rural customers
A report released today by the Telecommunications Industry Ombudsman (TIO) finds telcos are failing to consistently support customers in financial hardship and, in some cases, are unintentionally causing or making financial stress worse. Read the embargoed report here The report, ‘Keeping connected: Experiences of telco consumers in financial hardship,’ is informed by a review of […]
Mobile problems and data breaches top issues for phone and internet users
Consumers and small business made 66,388 complaints to the Telecommunications Industry Ombudsman over the financial year ending 30 June 2023, and believe it or not, that was a 16.5 per cent decrease on the previous year, but could have something to do with the one hour plus call wait time. The Telecommunications Industry Ombudsman highlighted […]