Financial hardship support from telcos missing the mark for rural customers
A report released today by the Telecommunications Industry Ombudsman (TIO) finds telcos are failing to consistently support customers in financial hardship and, in some cases, are unintentionally causing or making financial stress worse. Read the embargoed report here The report, ‘Keeping connected: Experiences of telco consumers in financial hardship,’ is informed by a review of […]
Mobile problems and data breaches top issues for phone and internet users
Consumers and small business made 66,388 complaints to the Telecommunications Industry Ombudsman over the financial year ending 30 June 2023, and believe it or not, that was a 16.5 per cent decrease on the previous year, but could have something to do with the one hour plus call wait time. The Telecommunications Industry Ombudsman highlighted […]
TIO Annual Report shows poor mobile coverage still an issue for telco users
In the last financial year ending 30 June 2022, residential consumers and small businesses made 79,534 complaints to the Telecommunications Industry Ombudsman (TIO), highlighted in the Annual Report 2021-22 published today. Download the TIO Annual Report 2021-22 Problems about connection delays, failing to cancel a service, and billing issues have improved compared to last year […]
Let the government know just how good or not your connection is
The Regional Telecommunications Review (the Review) is an opportunity for people living and working in regional, rural and remote areas of Australia to share their views and experiences using telecommunications services in their area. Every three years the Regional Telecommunications Independent Review Committee (RTIRC) is appointed to conduct the Review. The 2021 RTIRC has now […]
CSIRO and Optus mitigate bushfire risks to telco infrastructure
Australia’s national science agency, CSIRO, and Optus have released findings of a joint nationwide project to improve bushfire resilience of critical telecommunications. The research analysed where there is risk of damage to the network and where upgrades could reduce vulnerability to future bushfire events. Since mid-2020, CSIRO and Optus have collaborated on a study of […]